TERMS and AGREEMENT

This Agreement, entered between Joy Event Rentals LLC, hereinafter referred to as “Lessor,” and the undersigned, hereinafter referred to as “Lessee,” outlines the terms and conditions for the rental of supplies and equipment. Please carefully read the entire agreement.

1. Reservation and Payment Terms

1. Deposit: A 50% deposit is required to secure your reservation. The deposit is non-refundable if cancellation occurs less than 30 days before the event date. However, if the cancellation is made more than 30 days in advance, 50% of the deposit may be applied as a credit toward a future rental within the next 12 months, subject to availability. It is used to reserve the rental items for your event. The remaining balance is due 14 days prior to the earliest of the receipt of goods or performance of services. A late payment fee of 5% will be applied if the balance remains unpaid beyond the due date.
2. Damage Waiver: A non-refundable damage waiver fee of 8% of the total rental will be charged. This covers minor wear and tear (e.g., small scratches, scuffs) that occur during normal use. For major damage, theft, or loss, the Lessee will be charged up to the amount of the security deposit. If the cost exceeds the security deposit, the Lessee will be billed for the remaining balance.
3. Security Deposit: A refundable 20% security deposit is required, refunded if items are returned in the same condition. It covers more severe damage, loss, or breaches of contract terms. It’s held until the equipment is returned and inspected.
4. Late Payments: Failure to pay the balance by the due date may result in cancellation and forfeiture of the deposit.
5. Payment Methods: We accept credit cards and online payments. A 4% processing fee applies for credit card payments​.
6. Standard Tent Installation Conditions: Pricing is based on standard installation on flat, even ground with stakes, unless otherwise specified.

2. Delivery & Pick up

1. Lessor delivers and picks up to the front door for a single fee: $100 for 15 miles from Zip Code 30269 and $4 for each additional mile up to 75 miles. (use our calculator)
2. Stairs or parking more than 50 feet from the delivery spot result in extra fees (use our calculator).
3. Will call: Only by appointment. All items must be returned the day after the event. Call in to set a return time.
4. Pick-Up: All items must be packed and ready for pick-up by 10:00 AM the day after the event. Late return fees will apply if items are not ready for pickup. 
5. Condition: Lessee will automatically be charged if the returned items are not in the same condition (chairs stacked on dolly). Lessee must notify the Lessor immediately if any items are damaged or missing upon delivery.
6. Set-Up and Tear-Down: Set-up fees are $1 per standard item and $200 per 20’x20’ foot tent, with similar costs for tear-down. Arrangements must be made in advance
7. After-Hours or Special Delivery: An additional $100 surcharge applies for deliveries outside of regular hours or for complex deliveries​. Our operation hours are 10am – 5pm EST.
8. Delivery Time Window and Delay Disclaimer: Lessor provides an estimated delivery window but cannot be held liable for delays due to traffic, weather, or other unforeseen logistical issues. Significant delays are communicated to the Lessee as soon as possible.

3. Rental Period

1. Rental Duration: The rental period begins at delivery and ends at pick-up.
2. Extensions: Extensions must be requested 48 hours in advance and are subject to availability. Additional rental fees may apply depending on the length of the extension.
3. Early Returns: Returning items earlier than the agreed-upon pick-up time does not result in a refund or reduction of rental fees.
4. Failure to Return: Any items not returned within 48 hours of the scheduled return or pick-up time will be considered lost, and the Lessee will be charged the full replacement cost in addition to the rental fees.
5. Condition of Returns: Items returned damaged or excessively dirty will incur additional cleaning, repair, or replacement fees. Any fees will be deducted from the security deposit or billed separately.
6. Cleaning Fees: A cleaning fee may apply per item for any rental items (e.g., linens, furniture) returned with excessive dirt or stains beyond normal dirt or grime, including stains from food or beverages.

4. Site Preparation, Weather and Safety Protocols

1. Site Visits: Site inspections for tent installations 20’x20’ feet and above are recommended. Lessee are responsible for obtaining all necessary permits prior to tent installation.
2. Underground Utilities: Lessee must mark underground utilities (gas, water, etc.) before installation. Lessor is not responsible for damage to unmarked or improperly marked utilities. It is mandatory for the Lessee to call 811 for front-yard utility markings days before tent setup. The Lessee assumes full responsibility for the condition and safety of the event site. The Lessor shall not be liable for any damages, injuries, or losses due to site conditions, including but not limited to unmarked underground utilities, uneven terrain, or unsafe environmental conditions. The Lessee agrees to indemnify and hold harmless the Lessor from any liability arising from these conditions.
3. Weather Conditions: Lessee acknowledges that tents provide limited protection. In the event of high winds above 25mph or storms, all individuals must promptly evacuate the tent and notify the Lessor via text and a phone call. The Lessor reserves the right to dismantle the tent for safety purposes in such situations.

5. Cancellations and Changes

1. Cancellation Policy:
   1. 90+ Days Before the Event:
      A full refund will be issued minus a 10% administrative fee (calculated on the total booking amount). This fee covers initial planning and administrative costs.
   2. 15 to 89 Days Before the Event:
      You will receive a 50% refund of the deposit amount. The remaining deposit will be retained to cover the cost of holding the date and any preparatory work.
   3. 14 Days or Less Before the Event:
      Full payment is required. Due to the proximity of the event, it is unlikely we can rebook the items reserved. Therefore, no refunds will be issued for cancellations made 14 days or less from the event date.

1. Change of Date Fees: Date changes can be made only once without forfeiting the deposit. Any subsequent changes will require a new booking and deposit.

1. 45 Days or More Before the Event:
   No fee will be charged for rescheduling if notified at least 30 days before the event date. The deposit can be applied to the new date, subject to availability.
2. 30-44 Days Before the Event:
   A $50 date change fee will be applied. This fee must be paid before the new date is confirmed. The deposit will remain applicable to the new date, subject to availability.
3. 14-29 Days Before the Event:
   A $100 date change fee will be charged for any rescheduling. Availability for the new date is not guaranteed until the fee is paid.
4. Less than 14 Days Before the Event:
   Rescheduling less than 14 days before the event will incur a 30% of the total rental amount. We will do our best to accommodate your new date, but availability may be limited, and the deposit may be forfeited.

6. Liability and Indemnification

1. Lessee Responsibility: Lessee assumes full responsibility for the safe use and condition of all rental items during the event.
2. Liability for Loss/Injury: The Lessee agrees to indemnify and hold harmless the Lessor from any claims, losses, or damages to rental equipment caused by negligence, misuse, or failure to follow the operating instructions provided by the Lessor. The Lessee agrees to indemnify and hold harmless the Lessor from any claims or damages arising from the actions of third parties, including event guests, contractors, or vendors, in connection with the use of rental equipment.
3. Hold Harmless and Indemnification: Lessor is not liable for accidents, injuries, or damages during the event. The Lessee agrees to indemnify and hold the Lessor harmless from any such incidents or claims.
4. Weather related: The Lessor shall not be liable for any damages or injuries caused by weather conditions, including wind, rain, snow, or other acts of nature. The Lessee agrees to indemnify and hold the Lessor harmless from any such claims or damages, and acknowledges that it is their responsibility to monitor weather conditions and take necessary precautions.
5. Right to Refuse Service: The lessor reserves the right to refuse delivery or service if the venue is deemed unsafe, unsuitable, or inaccessible due to weather or other environmental conditions.
6. Dispute Resolution and Mediation: In the event of any dispute arising from this agreement, the parties agree to first attempt to resolve the matter through good-faith mediation before pursuing legal action, which could save both parties legal costs.
7. Photo Release: By signing this agreement, the Lessee agrees to allow Lessor to take photographs of the rental items at the event for use in marketing materials. The Lessee may opt out of this by notifying the Lessor in writing at least 7 days before the event.
8. Termination of Contract: Lessor reserves the right to terminate this contract if the Lessee breaches any terms, including but not limited to non-payment, unsafe venue conditions, or misuse of rental items. In the event of non-payment, the Lessor will provide a 3-day grace period for the Lessee to make the payment. For unsafe venue conditions, the Lessee will be notified in writing and given an opportunity to correct the issue within a reasonable timeframe.
9. Force Majeure Clause: Neither party shall be liable for failure or delay in performing obligations under this contract due to events beyond their reasonable control, including but not limited to natural disasters, pandemics, government restrictions, or other unforeseen events. In such cases, the rental period will be rescheduled without penalty, subject to availability. If rescheduling is not feasible and the event is canceled more than 14 days before the event date, the Lessee may receive a partial refund of up to 50% of the total rental fee or a full credit toward a future rental within the next 12 months.
10. Legal and attorney fees: In the event that any legal action arises from the Lessee’s use or rental of equipment, the Lessee agrees to indemnify and hold harmless the Lessor from any associated legal fees or costs, including but not limited to attorney fees, court costs, and any other related expenses.

7. Verification and Identification

1. Photo ID Requirement: To ensure the security and accountability of our rentals, the Lessee agrees to provide a valid government-issued photo ID for verification purposes. This photo ID must be presented and captured (either digitally or in person) when signing the rental contract.
2. Failure to Provide ID: Failure to present a valid photo ID at the time of contract signing, delivery, or pickup may result in the cancellation of the rental agreement without a refund of the deposit.

8. Governing Law

This agreement is governed by the laws of the State of Georgia. Any disputes will be handled in the courts of Coweta County, GA